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Resident Handbook

UNIVERSITY STUDENT APARTMENTS

RENTAL AGREEMENT

This is a legal contract - Please read it carefully

I hereby contract with University Student Apartments, a department of The University of Utah, to rent an apartment. I agree to pay rent monthly, in advance, on or before the first calendar day of the month. I understand that my account will be considered late if I have not paid it in full on or before the first day of the month. Furthermore, if my account is not paid in full by the close of business (4:30 PM) on the 7th calendar day of each month, University Student Apartments will assess a late fee, and I hereby agree to pay it. If I am employed by the University of Utah and fail to pay my account in full within thirty (30) days of the due date, I agree that University Student Apartments may have the amount due withheld from my paycheck. The amount due may include, but is not limited to, past due rent, court costs, late fees, cleaning and damage fees, or childcare fees.

I understand that University Student Apartments has the right to increase rental rates during the term of the Rental Agreement, with thirty (30) days written notice.

I hereby acknowledge and agree that this Rental Agreement is a month-to-month contract and may be canceled by University Student Apartments with advance notice in writing.

I agree that I must submit an Intent to Vacate form per the Cancellation of Rental Agreement Section to University Student Apartments at least thirty (30) days before I vacate the apartment. If I vacate the apartment with less than thirty (30) days notice, I agree to pay rent for thirty (30) days following such notice. I understand that my right of entry to the apartment ends when I turn in the keys; however, I will still be liable for the rent for the full thirty (30) day period.

I hereby acknowledge that the University Student Apartments' Resident Handbook can be found at www.apartments.utah.edu. I also acknowledge that the policies contained in the Resident Handbook and the rules and regulations of The University of Utah are incorporated into and are part of this Rental Agreement. I understand University Student Apartments and The University of Utah has the right to make changes to this Rental Agreement, the Resident Handbook, or other policies and regulations by giving thirty (30) days written notice. Upon receipt of such notice, I will be held responsible for compliance with said changes.

The Family Educational Rights and Privacy Act (FERPA) is a "Federal law that protects the privacy of student education records." The act forbids the University from releasing personal identifiable student educational records or files, or personal information contained in those files without the student’s written consent, except in specific situations. I give University Student Apartments permission to release information regarding my student eligibility and housing rental account to all residents signed on this Rental Agreement.

I understand that University Student Apartments uses email for official communication and that it is my responsibility to update my email address with the Main Office.

I understand that when I sign this contract it becomes a legally binding contract.

_________________________________________________                ________________________                 ______________________
Eligible Resident's Signature                                                      University ID Number                        Date

_________________________________________________
Print Name

_________________________________________________                ________________________                 ______________________
Co-Resident's Signature (if applicable)                                      University ID Number                       Date

_________________________________________________
Print Name

_________________________________________________         Salt Lake City, UT 841______
Apartment Address

__________________________________________________               ___________________________
University Student Apartments Representative                        Move-in Date

 

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Introduction

WELCOME TO UNIVERSITY STUDENT APARTMENTS (USA). This Resident Handbook explains the terms and conditions of the Rental Agreement, the use of dwelling policy, the policies and procedures you need to know as a resident, and the services and programs available to you.

We make this and other publications available to help assure residents a comfortable and supportive living environment, and to help residents better understand this unique community. Student Apartments is dedicated to serving the needs of students. We ask that residents, family members, visitors and guests be considerate of the rights and privileges of their neighbors.

This Resident Handbook outlines the terms and conditions of our responsibilities to each other, and is legally binding. Changes in this information are considered valid additions to the Rental Agreement.

West Village is located at 1945 Sunnyside Avenue. Aspen apartments, courts 100 through 600 (except Building 100-D), are located in the West Village. Built in 1960, the Aspen apartments are two-level buildings with 184 one-bedroom, and 115 two-bedroom units. The Cedar apartments located in the West Village, courts 700 through 1000 (and Building 100-D) were built in 1972.  Cedar apartments are air-conditioned, three-level buildings with 70 one-bedroom, 168 two-bedroom, and 84 three-bedroom units. Each court is a small community consisting of three or four apartment buildings clustered around a common grassy area with a playground. There are laundry facilities in each building. The Main Office, Maintenance Office, and the West Community Center are located in the West Village.

East Village is located at 740 South Arapeen Drive in Research Park. The Cedar apartments located in the East Village, courts 1100 through 1500, were built in 1972.  Cedar apartments in the East Village consist of 70 one-bedroom, 168 two-bedroom and 84 three-bedroom, air-conditioned apartment units. Each court is a small community consisting of two to four apartment buildings clustered around a common grassy area with a playground. There are laundry facilities in each building. The East Community Center is located in the East Village and houses U-Kids - East Village.

Medical Plaza is located at the southern end of the Health Sciences Center in the historic Fort Douglas area. Completed in 1971, Medical Plaza consists of two 14-story apartment towers and five townhouses. All apartments are air-conditioned. Each tower has 23 one-bedroom, 46 two-bedroom, and four three-bedroom apartments. The townhouses are all three-bedroom, three-level apartments. A large playground is centrally located between the towers and townhouses. There are coin-operated laundry facilities in each tower and washer/dryer hook-ups in each townhouse. Single student apartments are available in Medical Plaza.

Fort Douglas is located in the historic Fort Douglas area directly east of the main campus at the southern end of the Health Sciences Center. These units consist of single homes and duplexes. Faculty and Staff receive priority on the waiting list for Fort Douglas housing.

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Abandonment

Abandonment is defined as a resident vacating an apartment without giving the required notice. The Rental Agreement requires that resident(s) give a 30-day written notice of their intent to vacate. Student Apartments may assume that a resident has abandoned an apartment under the following circumstances:

  • Proper notice is not given and the resident fails to pay rent within fifteen (15) days of the due date, even if furnishings and belongings are in the apartment, or
  • Proper notice is not given and rent is not paid on the due date and the apartment is empty.

If Student Apartments determines that a resident has abandoned an apartment, Student Apartments may take possession of the apartment and reassign it. Personal belongings left in an abandoned apartment or assigned storage space will be removed and disposed of according to University Policy and Procedures, and applicable State law. The resident of record at the time of abandonment will be liable for all costs resulting from this process, including moving and storing the abandoned personal property. The security deposit is forfeited in cases of abandonment.

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Accommodations

The University of Utah is committed to providing accommodations to all qualified students, faculty or staff with a disability. Residents or applicants for housing should make requests for accommodations in their living environment in writing at the Main Office of University Student Apartments (1945 Sunnyside Avenue, Salt Lake City, UT 84108) or by email at apartments@usa.utah.edu. All information is voluntary and confidential.

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Alcoholic Beverages

All residents are responsible for complying with Utah State laws including the Alcoholic Beverages Law that states specifically:

  1. No person under 21 years of age may use or be in possession of alcoholic beverages.
  2. Persons 21 or over may not make alcoholic beverages available to minors.
  3. Misrepresentation of age for the purpose of purchasing alcoholic beverages is a violation of State law.

In addition to Utah State laws, University of Utah policy prohibits the possession, consumption, distribution, or sale of alcoholic beverages, as defined by State law, in, on or about any University property with the following exception:

Personal possession and consumption of alcoholic beverages is permitted by persons of legal age within their private apartments. Possession and consumption of alcoholic beverages is not allowed in, on or about any common areas of Student Apartments except for transporting unopened containers from business place of purchase to private apartments.

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Apartment Living

Student Apartments is a diverse community of students, staff and their families. Good neighbors respect the rights of others and recognize that apartment living requires residents to be aware of how behavior in one apartment affects residents in other apartments.

Reasonable noises coming from other apartments is a part of community living.  However, residents agree to refrain from creating loud noises and other disturbances that may adversely affect neighbors of reasonable sensitivity.

To insure a quality experience for all residents, Student Apartments observes special "Quiet Hours" from 10:00 PM to 7:00 AM. During Quiet Hours, all residents agree to keep their families, visitors and guests from any unreasonable behavior that would interrupt their neighbors' sleep or study.

If issues arise, residents agree to approach their neighbors and work together to find a solution. Residents must be courteous and respectful of their neighbors at all times.

Should residents, their family members, visitors or guests, be unable to resolve an issue with a neighbor, the parties involved agree to participate in mediation or arbitration and will allow the Director or his/her designee to act as arbitrator. Further, residents agree to abide by any decisions made as a result of these events, including moving to another apartment within Student Apartments, or cancellation of the Rental Agreement.

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Appeals

If a resident wishes to receive special consideration because of individual circumstances they may submit an appeal. Appeals must be made in writing and submitted to the Main Office.

Appeals regarding an existing decision or charge must be submitted within seven (7) calendar days of receipt of notice of the original decision or charge. Appeal letters should contain a brief account of the problem, include any documentation, and outline the basis for the appeal.

Appeals will be handled by designated staff. Unresolved appeals may be further considered by the Special Hearings Committee, the Financial Appeals Committee and if necessary, the Director of University Student Apartments. The Special Hearings Committee is made up of Resident Council members and the Manager of Resident Life. The Financial Appeals Committee is made up of Resident Council members and the Associate Director of Administration and Finance. The resident agrees to abide by all decisions made as a result of this process.

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Asbestos

Asbestos ceilings have been thoroughly cleaned and encapsulated (sealed), or have undergone an abatement process. However, these methods of containment are only effective if the ceilings are left undisturbed. Therefore, bunk beds are not allowed unless dismantled and used as single or twin beds. Control the activities of your children, visitors, and guests. Avoid contact of the ceilings with toys, balls, or other objects. Do not scrape, sweep, or poke the ceilings. If your ceiling becomes damaged or disturbed, immediately leave the room in question and notify the Maintenance Office (801.581.8668). When this occurs, take precautions to avoid breathing in any dust that may fall from the ceiling. The Maintenance Office will arrange for the necessary repairs to the ceiling. Residents must comply with these guidelines because scientific evidence suggests that exposure to asbestos is a health risk.

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Barbeque Grills/Hibachis and Propane Tanks

The use and storage of firewood and propane tanks, regardless of size and use, is prohibited in and around all Student Apartments property and facilities, including buildings, laundry rooms, grounds, common areas, parking lots, and vehicles.

Barbeque grills must never be used inside your apartment, in the stairwells, on the stairs, balconies, or any other place where they could cause a fire hazard or injury to others. When in use grills must never be left unattended and must also be placed at least twelve (12) feet away from buildings.

Store grills in your apartment or in the area designated for outside storage. Grills should be stored without coals in them. Lighter fluid should be stored in your apartment and out of the reach of children. Charcoal should be stored in sealed plastic bags and out of the reach of children. Do not dispose of hot coals in the trash or dumpsters.

Community grills for resident use are available in each court on a first come, first served basis. Residents using the community grills must attend them at all times and ensure the grills are properly cleaned after each use.

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Broken Windows

Residents are responsible for paying for the replacement and/or repair of any broken windows, doors, screens, frames, etc., in their apartment.

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Bunk Beds

Bunk beds are not allowed unless dismantled and used as single or twin beds. See Asbestos section.

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Cable Television

East and West Villages/Medical Plaza

Student Apartments has a contract with Comcast to provide cable television to all apartments in the East and West Villages and Medical Plaza. Cable television is included in the rent and discounts are not available to residents who choose not to use the cable television service.

Residents of the East and West Villages and Medical Plaza need a digital converter box from Comcast to receive the digital cable television channel lineup contracted through Comcast. Residents may call Comcast at 1.800.266.2278 to schedule an appointment for a technician to install their equipment or they may go to the local office at 1769 Murray Holladay Rd.(about 4700 South) Salt Lake City 84117 to pick up their equipment. Photo identification and a copy of the resident's rental agreement is required to pick up a converter box.

Residents can choose one of the following options for no charge:
Option 1 - Two (2) DTA converter boxes which receive all the digital channels from the contracted channel lineup, but will not access On Demand, TV guide menu or music channels.
Option 2 - One (1) DCT converter box which allows residents to receive all digital channels from the contracted channel lineup, including On Demand, TV guide menu and music channels.

Additional digital converter boxes, services or service calls requested by the resident from Comcast are the responsibility of the resident and will be billed directly to the resident by Comcast. Residents who do not pick up a digital converter box may only be able to receive a limited number of channels.

Residents must sign an agreement with Comcast to receive the digital converter box. Residents must call Comcast at 1.800.266.2278 if they transfer apartments to notify Comcast of their new address. Residents must return the equipment to Comcast when they move out of Student Apartments. Equipment can be returned to the Comcast office at 1769 Murray Holladay Rd. (about 4700 South) Salt Lake City 84117 or you can request an Equipment Return Kit by calling 1.800.266.2278.

Fort Douglas Houses and Townhouses

Fort Douglas cable television is provided by University Television Services (UTV). Residents of Fort Douglas do not need any equipment to receive cable television. Additional services and channels are not available.

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Cancellation of Rental Agreement

Cancellation of Rental Agreement by Student Apartments:

University Student Apartments may cancel the Rental Agreement by giving the resident notice in writing for circumstances including, but not limited to the following:

  1. A resident fails to maintain University Student Apartments eligibility requirements.
  2. A resident fails to pay rent and/or other charges when due.
  3. A resident, family member, visitor or guest disturbs other residents and/or violates University of Utah or University Student Apartments policy.
  4. A resident, family member, visitor or guest engages in criminal activity.

See Eviction Policy

If an apartment becomes untenable due to damage, repairs, construction or any other cause and University Student Apartments is unable to, or chooses not to provide other housing, University Student Apartments will deem the Rental Agreement canceled. University Student Apartments will deem the Rental Agreement canceled if the resident refuses to accept other housing when offered; neither party will have any further obligations and the resident will immediately vacate the apartment. The resident is responsible for all rent up to, and including, the day the resident vacates and returns the keys.

Cancellation of Rental Agreement by the Resident:

See the Vacating/Move Out Procedures for detailed vacating instructions.  The policies contained in the Vacating/Move Out Procedures are part of the Rental Agreement.

Residents must submit an Intent to Vacate form to University Student Apartments at least 30 (thirty) days before they vacate the apartment. If less than thirty (30) days notice is given, the resident agrees to pay rent and other charges for the thirty (30) days following such notice. Notice of Intent to Vacate is effective when received by the Main Office before the close of business (4:30 PM). All notices submitted after the close of business will be considered received the next business day. If a resident fails to give notice, the resident agrees to pay thirty (30) days of rent and all other charges from the day the apartment is found vacant or abandoned. Notice of Intent to Vacate submitted by a spouse/domestic partner signed on the Rental Agreement or primary tenant shall be binding on all persons residing in the apartment and shall obligate all persons in the apartment to vacate within thirty (30) days of the notice. 

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Child Care

Ukids East Village is located in the East Community Center.    Ukids East Village is  a high quality child care program licensed by the State of Utah and operated by the University’s Center for Child Care and Family Resources. Part-time and full-time child care is available for children ages 6 weeks to 5 years.  Priority enrollment is given to families with at least one parent enrolled as a student at the University and to University Student Apartments’ residents.  For more information call (801.581.8058) or visit their website at Ukids East Village.

The Head Start Preschool Program is located in the West Community Center. Eligible children may utilize this program free of charge. There are two (2) half day sessions each day, Monday through Thursday. The Head Start program runs from September to June. Priority registration is given to children of Student Apartments, University of Utah students, faculty and staff. Enrollment is available to the community at large on a space-available basis. For more information regarding programs, eligibility and registration, call the Head Start office (801.587.0334) or visit their website at Head Start.

For other child care options in the University area, see University of Utah Center for Child Care and Family Resources

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Child Supervision

Residents agree to supervise their children, visitors and guests at all times and are liable for any loss, damage or fines caused by them.

  •     Direct parental supervision is necessary to prevent playground problems and injuries.
  •     Never leave children unattended in apartments or outside in the common areas.
  •     Ensure that your children, visitors and guests observe Quiet Hours.
  •     Please help your children, visitors and guests to understand that many of their neighbors need to study or rest during daytime hours.
  •     Playing in stairwells, hallways, balconies, parking lots, roadways, and around dumpsters is strictly prohibited.
  •     Teach your children, visitors and guests to appreciate our park-like community. Keep them from damaging plants, trees, and flowerbeds.

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Community Centers

The East and West Community Centers (WCC & ECC) are available to residents for meetings and social gatherings. Residents must make reservations in person at the Main Office by Friday at 3:00 p.m. for the following Monday through Sunday. The Community Centers policies and procedures are outlined in the Reservation Agreement. Community Center occupancy is limited to fifty (50) people. 

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Construction, Renovation & Repairs

University Student Apartments reserves the right to close a building, any portion of a building, apartment, or parking area for repairs, renovation, remodeling, or other purposes. Residents may be required to permanently relocate to another apartment or move out. Repairs, renovation, and remodeling projects can cause increased noise, dust, unpleasant smells, or utility interruptions. USA will take all reasonable measures to minimize the impact. No rent reduction or compensation may be claimed by residents.

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Damages

Residents are liable for all damages to University Student Apartments property, facilities or equipment caused by themselves, their personal property, children, family or visitors.

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Driving on Sidewalks

Residents, visitors and guests are prohibited from driving or parking any type of motorized vehicle in the courts, on sidewalks, common areas, lawns, planter beds, or on any other Student Apartments property that has not been specifically designated for driving or parking.

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Drugs and Narcotics

Student Apartments policy towards drugs is one of Zero Tolerance. Residents shall not illegally use, possess, sell, or distribute drugs, narcotics, or any controlled substance or drug paraphernalia. Anyone found in violation of this policy and/or laws relating to illegal drug use/possession will be subject to cancellation of the Rental Agreement, student disciplinary actions, and possible arrest according to State and Federal drug laws.

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Eligibility Requirements

Residents of University Student Apartments must be associated with the University of Utah as students, faculty, or staff.

Only one family may occupy a housing unit and must comply with the Maximum Occupants per Apartment policy.  For purposes of University Student Apartments eligibility the following definitions shall apply:

Family is defined as a married couple, single parent, domestic partner, grandparent, parent, sibling, child, grandchild and next of kin. In-laws, foster or step relatives in the relationships listed, including relatives of a resident's spouse or domestic partner, are also included.   

A Married Couple is defined as two adults in a consensual and contractual marital relationship recognized by law.  A married couple must remain members of the same household for the duration of their tenancy.

A Single Parent is defined as a person who is not living with a spouse or domestic partner and is residing with his/her dependent children. The resident must have at least fifty (50) percent legal custody of his/her dependent children.

Domestic Partnership is defined as a serious and committed relationship between two unmarried individuals who are not related in any way that would prohibit legal marriage. Domestic partners must have lived together in a permanent residence for at least six months prior to accepting an apartment assignment. Domestic partners must remain members of the same household for the duration of their tenancy. 

Other family units may be eligible – email apartments@usa.utah.edu before submitting an application.

Single student apartments are available in Medical Plaza one and two bedroom units. Roommates are accommodated only in Medical Plaza single student apartments. All roommates must meet the student eligibility requirements.

Housing of persons other than those listed above is not allowed without prior written approval from the Director or his/her designee.

University Student Apartments reserves the right to require documentation of eligibility, academic status, and other records.

By signing the Rental Agreement the resident certifies that he or she will maintain his or her student or staff/faculty eligibility and that only eligible family members or roommates will reside in the apartment.  It is the resident's responsibility to notify the Main Office in writing if there is any change of occupants. 

Any person that has a criminal conviction that requires registration in the National Sex Offender Registry is not allowed to live at University Student Apartments.

Any resident failing to meet eligibility requirements must submit a 30-day Intent to Vacate notice to the Main Office as soon as he or she becomes ineligible.


Student Eligibility

Student residents must meet the eligibility requirements each Fall Semester and each Spring Semester. Only credit hours enrolled for at The University of Utah are considered for eligibility.

Undergraduate Students (Includes Non-Matriculated Students)
Undergraduate students (including non-matriculated students) must enroll for a minimum of nine (9) credit hours each Fall Semester and each Spring Semester.
Graduate Students
Graduate students must be admitted into a University graduate program. Graduate students must enroll for a minimum of six (6) credit hours of coursework or three (3) credit hours of Thesis Research (#6970/7970) or Faculty Consultation (#6980/7980) each Fall Semester and each Spring Semester. Continuing Registration (#7990) does not count towards Student Apartments housing eligibility requirements.

Division of Continuing Education classes count towards eligibility if they are taken for credit and completed in the semester in which they are to count.

Move In Requirements: Applicants must be currently admitted to the University of Utah before they will be assigned housing at University Student Apartments. Residents that move in from April 1 - November 15 must enroll for the required number of credit hours Fall Semester of that year. Residents that move in from November 16 - March 31 must enroll for the required number of credit hours that Spring Semester.

Eligible Resident: Student Apartments will consider the first person listed on the rental application for family student housing as the eligible resident and the only one verified as fulfilling eligibility requirements. The eligible resident can be changed by submitting the Change the Eligible Student form to the Main Office. Changing the eligible resident must be done prior to the beginning of the semester the change is to take effect. All roommates are required to meet the student eligibility requirements.

Summer Semester: Residents wishing to substitute Summer Semester eligibility for Fall or Spring Semester must notify Student Apartments by submitting the Substitute Summer Semester form to the Main Office. This form must be submitted to the Main Office prior to the beginning of the semester that will be replaced by Summer Semester. The Summer Semester to be substituted must be in the same calendar year (January-December) of the Fall or Spring semester to be replaced. Requests to substitute Summer Semester for Fall or Spring Semester will be subject to an approval process.

Spouses/Partners: Spouses/partners may combine their credit hours during the same semester to meet eligibility requirements together by submitting the Combining Credit Hours form to the Main Office prior to the beginning of the semester.Spouse/partners combining credit hours will need to enroll in the following minimum number of credit hours depending on their University status:

Both spouses/partners undergraduate students - Each spouse/partner will need to enroll for a minimum of six (6) credit hours per semester.

Both spouses/partners graduate students - Each spouse/partner must be admitted into a University graduate program. Each spouse/partner must enroll for a minimum of three (3) credit hours of coursework or two (2) credit hours of Thesis Research (#6970/7970) or two (2) credit hours of Faculty Consultation (#6980/7980) per semester. If one spouse/partner is enrolled for two (2) credit hours of Thesis Research or Faculty Consultation and the other spouse/partner is still working on graduate coursework, they would need to enroll for a minimum of three (3) credit hours. Continuing Registration (#7990) does not count towards Student Apartments housing eligibility requirements.

One spouse/partner undergraduate student & one spouse/partner graduate student - The undergraduate spouse/partner will need to enroll for six (6) credit hours. The graduate spouse/partner must enroll for three (3) credit hours of coursework or two (2) credit hours of Thesis Research (#6970/7970) or two (2) credit hours of Faculty Consultation (#6980/7980) per semester. Continuing Registration (#7990) does not count towards Student Apartments housing eligibility requirements.

Graduation: Graduating residents must submit either a 30-day Intent to Vacate notice or a Graduation Extension Application to the Main Office before the final day of class of the last semester they enroll in any credit hours. Graduation Extension Applications are subject to an approval process. Residents granted a Graduation Extension will be allowed to reside in Student Apartments for approximately 90 days following the last semester they are enrolled in any credit hours.

Any resident failing to meet eligibility requirements must submit a 30-day Intent to Vacate notice to the Main Office as soon as they become ineligible.

Faculty/Staff Eligibility

Faculty/staff residents must be benefits eligible full-time faculty/staff with a .75 FTE or higher. Faculty/staff who do not receive their income directly from the University may be required to show proof of University affiliation each semester. 

Faculty/staff are not eligible to live in one or two bedroom apartments at Medical Plaza.

Residents living in a Village apartment or Medical Plaza three (3) bedroom apartments as faculty/staff are eligible to live at Student Apartments for a maximum of two (2) years. There is no maximum time limit for faculty/staff living in Fort Douglas housing.

Current student residents wishing to change to faculty/staff status must have lived at Student Apartments and enrolled in the required number of credit hours the previous Fall and Spring Semesters and be benefits eligible full-time faculty/staff with a .75 FTE or higher before they are eligible to change their status. Requests to change eligibility status from student to faculty/staff must be submitted to the Main Office and will be subject to an approval process. If granted, approval is for a maximum of two (2) years.

Current Faculty/staff residents changing to student status must submit a request to the Main Office and will be subject to the student provisions previously outlined.

If an applicant applies to live at Student Apartments under the faculty/staff eligibility requirements, and has lived at Student Apartments as staff/faculty during their last tenancy, the applicant is not eligible to live at Student Apartments as staff/faculty for nine (9) months after their last move out date.

Any resident failing to meet the eligibility requirements must submit a 30-day Intent to Vacate notice to the Main Office as soon as they become ineligible.

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Emergency Evacuation

In the event of a localized emergency (such as an apartment fire), residents should proceed in an orderly fashion to the following locations:

  • East and West Village - center of the court or playground area at least 50 feet from the building
  • Medical Plaza - Parking area to the east of the towers
  • Fort Douglas - Chase Peterson Heritage Center

In the event of a large scale emergency or disaster (such as an earthquake) residents should proceed to the designated Emergency Assembly Point (EAP):

Eviction

Eviction is defined as a legal process that allows a property owner/landlord to recover their property from a tenant for violations of the Rental Agreement, or for the needs of the landlord. All residents are assured of due process, and evictions from Student Apartments are processed according to applicable State law and University Regulations. Should eviction become necessary, it is important for residents to be aware of the steps including NOTICE, SUMMONS AND COMPLAINT, and JUDGMENT. A brief explanation of these steps follows:

NOTICE: A resident will first be given written notice of a violation. The notice will state the nature of the violation and, when appropriate, provide a remedy. State law provides several notice options:

  • A Three-day Comply or Quit Notice may be served when a tenant is more than fifteen (15) days late in rent. This notice requires the resident to pay the amount due OR leave the apartment within three (3) days.
  • A Three-day Nuisance Notice may be served for contract violations including, but not limited to, the Rent Payment Policy, the Pet Policy, the Apartment Living policy, damaging property of Student Apartments, or any combination of the terms and conditions of the Rental Agreement. There are no remedies available once Student Apartments has served this notice. The resident(s) must vacate the apartment within the three (3) days or the eviction process will continue.
  • A Fifteen-Day Notice to Quit may be served when Student Apartments wants a resident to move out for no specific reason. Student Apartments will serve this notice in accordance with State law and University Policy when other remedies to solve a problem have been exhausted and it has been determined that the best solution is for the tenant to leave. This notice must be served fifteen (15) days before the beginning of the next rental period and it requires the resident(s) to move out before the beginning of the next rental period.

A notice is still considered valid, even if the resident refuses to accept it. A notice may be served at the resident's apartment, workplace, classroom, or lab. Notices may be served by certified mail, in person, or posted on the apartment door. If a resident fails to respond to a notice and Student Apartments determines that proceeding with an eviction is necessary, the resident may be subject to treble (triple) damages or $100.00 per day, whichever is greater, during the eviction process.

SUMMONS AND COMPLAINT: Student Apartments will file a Civil Complaint in Court and have the resident served with a Summons and the Complaint if a resident fails to respond to official notice as outlined above. The Summons requires the resident to reply in writing to the Court within the time stated in the summons. The complaint states the reason for the action. If the resident files no written answer, the resident loses the right to a trial, and a Judge will normally issue a Default Judgment in favor of Student Apartments.

JUDGMENT: The resident will receive a copy of the Judgment, and a Writ of Restitution with an Eviction Order issued by the Court when awarding the judgment. These papers authorize a law enforcement officer to remove the resident(s) and their personal property from the apartment. They also give Student Apartments the legal right to change the locks and empty the apartment of its contents in preparation to reassign the unit. In addition, the resident may be ordered to pay all costs relating to this process, including past due rents and treble damages, and attorneys fees. The security deposit is forfeited on all evictions.

Student Apartments reserves the right to refuse an application from a resident who has been previously evicted.

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Failure to Vacate

If a resident fails to vacate by the moving date specified on the Intent to Vacate or transfer offer letter, he or she is liable for daily rental charges for the period up to and including the date he or she vacates the apartment and turns in the keys. Student Apartments may assess treble (triple) damages or $100.00 per day, whichever is greater, because of a resident's unlawful detainer. Student Apartments may take other legal action as deemed necessary. The resident is advised that the incoming resident may, under applicable state laws, take legal action against him or her for damages for failure to deliver possession of the apartment on the date promised.

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Fees and Violations

Violations of the Rental Agreement by a resident or a resident's family or guest may result in cancellation of the Rental Agreement or eviction.

Student Apartments reserves the right to assess fees for any violations of the Rental Agreement. Student Apartments may charge fees on verified violations of any term or condition, rule or regulation, or other provision, as warranted by actions of the resident or the resident's guest, or as otherwise noted in this Resident Handbook. Residents agree to pay fees and other costs resulting from verified violations of the Rental Agreement.

Violation of the Pets and Animals policy will result in a $100.00 fine.  A second violation will result in the cancellation of the Rental Agreement or eviction.

First violations of other policy may result in a $30.00 fee or cancellation of the Rental Agreement or eviction. Second violations may result in a $50.00 fee or cancellation of the Rental Agreement or eviction.   

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Fire Safety

All fire safety equipment is for emergency use only. Tampering with, damaging or removal of fire safety equipment, setting off and/or reporting a false alarm is a misdemeanor and a violation of state and University regulations. Disciplinary action may include expulsion from the University, minimum $300.00 fine and/or up to six months in jail.

USA Maintenance and/or University Environmental Health & Safety department will conduct periodic inspections. Residents will be charged for any damages, missing equipment and all associated costs.

Fire Suppression Equipment
It is the resident's responsibility to know where fire extinguishers are located in a building. If a fire extinguisher is missing, has been tampered with, or has been used, notify the Maintenance Office immediately (801.581.8668).

Cedar Apartments
Each building is equipped with a fire extinguisher located inside each stairwell.

Aspen Apartments
Each building is equipped with fire extinguishers located in the breezeway on each level.

Medical Tower Townhouses and Fort Douglas Houses
Each unit is equipped with a fire extinguisher. Residents should inspect the gauge on these extinguishers monthly to determine if they are properly charged. Residents should call the Maintenance Office (801.581.8668) if the gauge shows an inadequate charge.

North and South Medical Towers
Each floor is equipped with a fire extinguisher located in the interior corridor.

Each apartment and interior corridor is equipped with fire sprinklers for the purpose of fire suppression. The fire sprinkler will not activate from the presence of smoke alone. The fire sprinkler is triggered into action by excessive heat. The fire sprinkler could activate if tampered with.

Residents should not touch or hang items on fire sprinkler heads.

Smoke Detectors
If a battery operated smoke detector beeps intermittently, the battery needs replacing. Replacement batteries are available at the Maintenance Office at no charge. It is the resident's responsibility to advise the Maintenance Office (801.581.8668) whenever their smoke detector is inoperable.

Combustible particles accumulating in the air may activate the detector. If this occurs and the resident determines that there is no fire or other danger, the resident must air out the apartment for the detector to return to normal.

A smoke detector may wake a resident, but only an escape plan can save lives.

Cedar Apartments
Each apartment is equipped with a battery operated smoke detector.

Aspen Apartments
Each apartment is equipped with a battery operated smoke detector.

Medical Tower Townhouses and Fort Douglas Houses
Each unit is equipped with a battery operated smoke detector on every floor.

North and South Medical Towers
Each floor and apartment is equipped with a hard wired smoke detector and integrated alarm system.

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Firearms, Explosives and Weapons

Except as expressly permitted by law, firearms, explosives (including firecrackers, fireworks, and pyrotechnics) and other weapons are not permitted on University Student Apartments' property.

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Garden Plots

A limited number of garden plots are available for a minimal fee in the East and West Villages. Resident Council determines fees and assigns garden plots each spring. Do not dig up lawns or landscaped areas for gardens. Gardening is only allowed in the East and West Village garden areas.  Residents must abide by the Utah State Division of Health Code of Waste Disposal Regulations. Use of human waste as a fertilizer is strictly prohibited.

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Garbage and Recycling

Garbage dumpsters (brown) are located in the parking lots of the West and East Villages, Connor Road houses, and in the basement of Medical Plaza. Stilwell Field houses have individual garbage cans. Residents must not leave trash, used furniture, or other refuse outside the garbage dumpsters. There is a large dumpster located north of the Maintenance Building in the West Village for disposal of large items, such as furniture.

Recycling dumpsters (blue) are located in the parking lots in the West and East Villages and outside the basement doors of the North and South Medical Towers. See list of acceptable recyclable items. Ace Disposal information: http://www.acedisposal.com/index.php/mixed-recycling/

Glass is not accepted at USA recycling dumpsters. Glass recycling sites are located throughout Salt Lake City.

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Health and Safety

Residents must comply with University, state and local regulations, ordinances, and codes for health, safety, cleanliness, and sanitation. Residents must comply with requests from Student Apartments to correct health and safety violations. Student Apartments reserves the right to enter the premises without notice to correct any violations. The resident will be charged for any corrective action.

Residents are responsible for the daily care of their apartment, stairwell landing, appliances, and other equipment. Residents must maintain acceptable standards of cleanliness and sanitation. Apartments must be kept free of trash. Residents must place all garbage in dumpsters, and not on the ground next to the dumpsters, outside apartment doors, on balconies, walkways, in playgrounds or laundry room trash cans, or anywhere in parking lots. Improper disposal of trash or garbage is considered an obstruction and improper storage as described in the Storage section of the Resident Handbook.

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Inability to Give Possession

Student Apartments does not guarantee the date of possession of assigned apartments, and is not liable for damages if possession is unavailable.

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Internet and Campus Network

Internet service is provided by the University Information Technology Office (UIT). Each unit has one data location for connection to the campus network. Each apartment (excluding Fort Douglas units) is provided with a modem, cables, filter and power supply upon move-in. If not returned to the Main Office by midnight on the move out date, the resident will be charged $100.00. An After Hours Drop Box is available in the Main Office foyer.

To access the Internet, residents must log on using their University Network I.D. (uNID) and Campus Information System (CIS) password. Residents must reauthenticate at least every thirty (30) days.

For each spouse/partner and/or dependent that does not have an active uNID and wants access to the University Network/Internet, a University of Utah Affiliate form must be filled out. The completed form must be returned to the Main Office at University Student Apartments. Each spouse/partner and/or dependent who submits an Affiliate form will be issued a uNID.Within 3-5 business days, the Department of Human Resources will email the spouse/partner/dependent uNID to the Primary Tenant. Affiliate forms are available at the Main Office.

Student Apartments network connections are governed by University policy. The network is to be used for legal, non-commercial purposes, including personal home use. Uses that violate University policy, or federal and state laws and regulations are not allowed. Go to review University policies.

Each unit receives IP addresses from the University's DHCP server. Static IP addresses are not allowed.

Residents are responsible for maintaining their computer systems. If a resident's computer system requires technical assistance due to problematic operating system, system software or virus related issues, it is the resident's responsibility to correct these problems. Computer repair services are available through the Campus Store (www.ubs.utah.edu) or through local vendors.

UIT and Student Apartments are not responsible for any loss or damage per the Liability section of the Resident Handbook.

For help with any campus provided Internet service problems, contact the Campus Help Desk at 801.581.4000.

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Keys

Residents will be issued apartment, mail, and, if applicable, storage area keys.  Additional apartment keys may be purchased at the Maintenance Office.

All keys must be returned to the Main Office or the After Hours Drop Box in the foyer by midnight on their move out date or the resident's rental account will be charged.

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Late Fees

Accounts not paid in full on or before the first day of the month are late.

A $20.00 late fee is charged to accounts not paid in full by 11:00 PM on the 7th day of each month.  Accounts with six (6) or more late fees may result in cancellation of the Rental Agreement. Late fees affect a resident's eligibility to transfer apartments and may affect credit or rental reference verification.

If rent is not paid in full by the close of business, 4:30 p.m. on the 15th of the month, a Three-Day Non-Payment of Rent notice (Comply or Quit) will be issued and holds placed on academic records and registration. The resident will have three (3) days to pay the amount owed or to move out. Once served, residents must pay their account in full, in cash only. Utah law provides landlords the option to start the eviction process with a Three-Day Comply or Quit notice. If rent is not paid in full, an eviction lawsuit will be filed which results in formal eviction. Residents evicted may be liable for additional charges if they fail to pay or to vacate as provided by law.

Residents may not appeal once a “Comply or Quit” has been served.

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Laundry Facilities

Washers and/or dryers, in residents' apartments or in the laundry rooms, must not be used between the hours of 10:00 PM and 7:00 AM.

West and East Village
Each building in the West and East Villages has washers and dryers provided by Mac-Gray in a centrally located laundry room. To report a problem call 1.800.MAC.GRAY (1.800.622.4729) or use the CSC ServiceWorks Service Request app.  

The machines use smart cards to operate which can be purchased in the Main Office. Smart cards are not the responsibility of USA and will not be replaced if lost, stolen or damaged.   Residents can use a credit card to add value to their smart card at the Add Value Station located in the Main Office foyer.

East and West Village apartments have a hookup for one washing machine.It is strongly recommended that all washing machines have a washer pan under them.

Outside clothes lines are provided in each court.

Dryer Restrictions:
Student Apartments prohibits all dryers (of any type) in Aspen Apartments.

A clothes dryer is permitted in Cedar apartments, subject to the following restrictions:
1. Residents must obtain prior approval through the Maintenance Office.
2.  Only one 110 volt dryer is allowed per apartment; 220 volt dryers are prohibited.
3. Dryers not UL listed are subject to approval.
4. Dryers must be installed in the bedroom nearest the bathroom and be properly vented to the outside.

Medical Plaza and Ft. Douglas

Medical Plaza Towers have coin-operated washers and dryers located on the 14th floor. The washers and dryers are owned and operated by Mac-Gray Laundry Systems.  To report a problem call 1.800.MAC.GRAY (1.800.622.4729) or use the CSC ServiceWorks Service Request app.

Medical Plaza Tower apartments do not have washing machine or dryer hookups. Medical Plaza townhouses and Fort Douglas houses have washing machine and 220 volt dryer hookups.

Student Apartments prohibits all dryers (of any type) in Medical Plaza Towers.

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Lead Paint

In 1992, Congress passed the Residential Lead-Based Paint Reduction Act which allowed Housing and Urban Development (HUD) and the Environmental Protection Agency (EPA) to develop guidelines to inform families of potential lead hazards in "target housing". University Student Apartments was built before 1978 and thus is “target housing”. There are currently no known lead-based paint and/or lead-based paint hazards in the East and West Villages or Medical Plaza. Ft. Douglas units contain lead paint in the homes and surrounding soil. The U.S. Department of Housing and Urban Development requires notification of the presence of lead. A copy of the pamphlet "Protect Your Family from Lead in Your Home" is available in the Main Office.

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Liability

Student Apartments does not assume any liability for the loss, damage or theft of any personal property, including damage or injury resulting from explosion, fire, mechanical failure of water, steam, or gas lines, defective wiring, or the negligence of any other occupants of the building, including visitors, guests, or nonresident family members. Residents agree to hold Student Apartments harmless for any personal and/or property damages. If there is damage or destruction of a dwelling unit by fire or any other cause, Student Apartments may cancel the Rental Agreement and refund any unearned rent already paid.

Student Apartments may be liable for damages occurring to property of residents as a direct result of Student Apartments' negligent acts only.

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Lockouts

During Maintenance Office hours, individuals that can provide proper identification and are listed on the Lock Out Key Card for that apartment may pick up a loaner key from the Maintenance Office during regular business hours. The key must be returned within twenty four (24) hours, or a fee will be charged to the residents' rental account.

Individuals that are unable to get to the Maintenance Office but are listed on the Lock Out Key Card and can provide proper identification may call the Maintenance Office (801.581.8668) during regular business hours. A Maintenance representative will come to the apartment to provide access. The residents' rental account will be charged a fee for this service.

After Maintenance Office hours, individuals that can provide proper identification may gain access to the apartment by calling Campus Police (801.585.COPS (2677)). The residents' rental account will be charged a fee for this service.

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Main Office

The Main Office (801.581.8667) is located in the West Village at 1945 Sunnyside Avenue.  Services available through the Main Office include new apartment and transfer assignments, waiting list information, parking permits, accounting, billing and collection, eligibility, resident information and resident programs. The Office of the Director is located in the Main Office.  Office hours are 8:00 AM to 4:30 PM, Monday through Friday.  The Main Office is closed on University holidays and University Closure Days.  The foyer is open 24-hours a day, seven (7) days a week. For the convenience of residents, a University Credit Union ATM machine, a Mac-Gray Smart Card Add Value Station, and a modem return and rent payment After Hours Drop Box are located in the foyer.  For information on Student Apartments visit our website at www.apartments.utah.edu.

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Maintenance Office

The Maintenance Office (801.581.8668) is located in the West Village across the street from the 800 Court. The Maintenance Office handles the maintenance of the apartments and grounds. Office hours are 8:00 AM to 4:30 PM, Monday through Friday. The Maintenance Office is closed on University holidays and University Closure Days. The Maintenance Office has handcarts and vacuum cleaners available for resident use. Additional keys, re-keying services, and deadbolts are available for a fee at the Maintenance Office. The Maintenance Stockroom offers miscellaneous items for sale.

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Maintenance Request

For non-emergency maintenance issues residents may report the problem online via the Maintenance Request Form, or by calling the Maintenance Office (801.581.8668). If you call after business hours please leave a message detailing the problem. The Maintenance Office will prepare a repair work order. If a resident is not at home when Maintenance personnel arrive to make the repair, work will be done in the resident's absence.

Maintenance emergencies may include power outages, gas odors, broken pipes, lack of heat, roof leaks and other conditions that may endanger life or health or cause property damage. If you have a maintenance emergency during business hours (8:00 AM to 4:30 PM Mon-Fri, University Holidays & Closure Days excluded) call 801.581.8668 (Maintenance Dispatch)

If you have a maintenance emergency after business hours call 801.560.1434 (On-Call Representative).  Try several times within the next 10 minutes, do not leave a voicemail or text message.  If you have not spoken to the On-Call Representative within 10 minutes call 801.339.0304 (On-Call pager). Listen for three tones, then enter your telephone number and the # symbol. If you are unable to contact the On-Call Representative, call your Resident Assistant or call University Police at 801.585.2677.

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Maximum Occupants Per Apartment

Apartments are assigned according to the size of the resident's family as follows:

Apartment Size/
Location
Maximum
Occupants*
1 bedroom - Village 2
2 bedrooms - Village 4
3 bedrooms - Village 6
1 bedroom - Medical Plaza 2
2 bedrooms - Medical Plaza 4
3 bedroom/Townhouses -
Medical Plaza
6

* Infants up to 12 months old do not count towards the maximum occupancy of an apartment.

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Move Out/Vacating Procedures

See the Cancellation of Rental Agreement section and the Vacating/Move Out Procedures.

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Parking Regulations

University of Utah Commuter Services manages all University Student Apartments’ (USA) parking areas.  Commuter Services sells parking permits, provides enforcement of parking regulations and issues parking tickets. All inquiries regarding parking permits or parking tickets should be made to Commuter Services (https://commuterservices.utah.edu  801.581.6415 or 101 Annex Building). 

A license plate recognition system is used to identify vehicles that have permission to park in housing lots. The license plate recognition system eliminates the need for parking stickers by linking parking permits to license plate numbers.  

Cars backed into a parking space must have a front license plate. 

USA is not responsible for the protection of or damage to any vehicle or its contents when operated or parked on Student Apartments’ property.

USA does not guarantee the availability of parking spaces at any time or in any parking area.

Parking permits become invalid after a resident's move out date.

East and West Villages 
USA East and West Village parking lots are restricted to apartment residents, employees, and visitors. Permits are required Monday through Friday, 6 AM – 6 PM.  Red curbs, reserved stalls, maintenance stalls, loading zones, and disabled stalls are enforced twenty-four (24) hours a day seven (7) days a week.

Residents must register their vehicle(s) and pay for their parking permit(s) at Commuter Services https://commuterservices.utah.edu or at 101 Annex Building for their vehicle(s). Parking permits expire on September 30th and must be renewed annually.  Parking fees are not prorated and are non-refundable.

Motorcycles, scooters and mopeds are not required to have a permit, but must have a current registration and be parked in designated areas.

The number of parking permits issued to an apartment cannot exceed the number of tenants signed on the Rental Agreement.

All vehicles parked on USA property must have a current vehicle registration.

Parking permits are non-transferable. USA reserves the right to revoke parking privileges.

Parking spaces have been designated for drivers with disabilities. Cars must display a state issued disabled plate, placard or University of Utah "D" permit.

Electric vehicle (EV) charging stations are available in the East and West Villages. The EV permit must be purchased from the Commuter Services office, 101 Annex Building.  To use an EV charging station, residents must have the proper USA parking permit, an EV permit, and must park in a stall adjoining the EV charging station. Residents may be liable for injuries or damages caused by their charging cables.

Vehicles which may be a health/safety hazard may be removed from USA property at the owner's expense. USA may require that vehicles be moved to another parking space.  Residents must keep parking areas clean. Waste materials such as oil, antifreeze, or brake fluids must be disposed of in accordance with Utah State law.

Short term (4 hour) visitor parking is available in designated areas and enforced Monday through Friday, 6 AM to 6 PM by Commuter Services.

Residents can purchase temporary permissions for visitors, valid up to 2 weeks, through the Commuter Services website.

Temporary parking may be available for recreational vehicles or trailers subject to approval. Contact the USA Main Office for approval.

Medical Plaza/Fort Douglas

Residents of Medical Plaza and Fort Douglas must purchase a University of Utah Housing parking permit (E, U, or A as appropriate) with a Zone 3 permission from Commuter Services at https://commuterservices.utah.edu/ or at 101 Annex Building for their vehicle(s).   Zone permission is valid only during the time a resident is a current resident of Medical Plaza or Fort Douglas and is removed when a resident moves out.

Parking lot enforcement is Monday through Friday 8:00 AM to 6:00 PM.  Red curbs, reserved stalls, maintenance stalls, loading zones, and disabled stalls are enforced twenty-four (24) hours a day seven (7) days a week.

One-day visitor parking permits are available for purchase at the USA Main Office.

A reserved stall permit is available at the USA Main Office for each Fort Douglas house and Medical Plaza Townhouse for designated parking stalls. These permits must be used in conjunction with a University of Utah parking permit (E, U, or A as appropriate).  A non-refundable fee will be assessed for replacement permits or for permits not returned upon move out.

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Pest Control

Student Apartments, through State-licensed contractors, has an ongoing program to prevent and eliminate pest and rodent infestations. To achieve the best results it may be necessary to treat an entire stairwell or building, including each apartment, simultaneously. We will notify residents in advance of scheduled treatments, and inform them of the required steps to prepare for this procedure. Residents may be billed for expenses associated with treatment. Treatment is mandatory. Failure to comply with pest control activities will result in a fee per the Fees and Violations section of the Resident Handbook or the actual cost to reschedule the treatment, whichever is greater.

Residents should notify the Maintenance Office (801.581.8668) if they notice a pest or rodent problem.

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Pets and Animals

No pets or animals are permitted to be kept, fed or sheltered on Student Apartments property, with the exception of fish in aquariums of less than ten (10) gallons and authorized animals assisting residents with disabilities.

Feeding wildlife and/or stray animals is not permitted.

Violation of the Pets and Animals policy will result in a $100.00 fine.  A second violation will result in the cancellation of the Rental Agreement.

Service and Emotional Support Animals are allowed as permitted by state and federal law. 

Service and Emotional Support Animals may only be housed in the approved resident’s apartment.  

Service Animals and approved Emotional Support Animals must be taken outside the perimeter of the court and fifteen (15) feet away from buildings to relieve themselves.  Handlers must immediately clean up after their animal. All feces must be bagged and deposited in a dumpster located in the parking lot.

Owners of Service and Emotional Support Animals are responsible for all damage to their apartment or University property caused by their animal.

Service and Emotional Support Animals are subject to the University of Utah Policy 3-231 for Control of Animals on Campus as defined at http://www.regulations.utah.edu/administration/3-231.html and must be in compliance with state, county, and city laws regarding animals.

Student Apartments will make reasonable accommodations to the "Pets and Animals" policy (or any other policy) to the known limitation(s) of a qualified person with a disability if, and when, such accommodation is necessary to afford a person with a disability an equal opportunity to use and enjoy a dwelling unit, including public and common use areas. 

Apartments with Service or approved Emotional Support Animals will be on a special lock system that alerts staff to the presence of an animal when entering the apartment.

Service Animals
Service Animals, as defined by the Americans with Disabilities Act Amendments Act (ADA) and Section 504 of the Rehabilitation Act and the Utah State Code are allowed.  

Residents with Service Animals must notify Student Apartments in writing (apartments@usa.utah.edu) of the existence of the animal.  This notification enables Student Apartments to take appropriate precautions before entering an apartment.

A Service Animal must be under the control of its handler at all times.  If the owner cannot tether the Service Animal with a leash or the animal cannot perform its tasks while tethered, then the Service Animal must be under voice control.

Emotional Support Animals
Emotional Support Animals must be approved in writing by The Center for Disability & Access.  Student Apartments must be notified in writing by The Center for Disability & Access prior to the animal being brought on Student Apartments’ property.

Request for approval of an Emotional Support Animal must be made to the Center for Disability Services, located at 162 Union Building (801.581.5020). 

An approval for an Emotional Support Animal only applies to the resident's apartment and does not permit owner to bring animal to other areas where pets are normally prohibited.

Emotional Support Animals must be under the control of their handler at all times. University policy requires animals, which includes Emotional Support Animals, be on a leash or caged when outside and may not be left unattended while outside. Emotional Support Animals that are not under the control of their handler or that disrupt others may be considered a nuisance and the approval may be revoked.  Nuisance behavior includes barking, growling, biting, acting aggressively, jumping on people, making noise, urinating or defecating inside buildings, giving off offensive odors, damaging others’ property, or any other behavior that disrupts others. 

Questions about the University’s policies that prohibit discrimination on the basis of disability may be directed to the University’s ADA/Section 504 Coordinator:

Director, Office of Equal Opportunity and Affirmative Action
201 South Presidents Circle, Room 135
Salt Lake City, UT 84112
801.581.8365 (V/TDD)
801.585.5746 (Fax)
Email: oeo@umail.utah.edu

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Privacy of Personal Information

University Student Apartments will use your social security number, with your consent, to obtain a report of your credit history. Providing your social security number is voluntary, but necessary to obtain this report and verify your eligibility for student housing. If you do not consent to provide your social security number, University Student Apartments will require a guarantor or additional deposits, at our option, to secure your creditworthiness.

University Student Apartments maintains emergency and missing person notification contacts. Residents should keep contact information updated with the Main Office.

Student Records at the University of Utah are governed by the Family Educational Rights and Privacy Act (FERPA). The act forbids the University from releasing personal identifiable student educational records or files, or personal information contained in those files without the student's written consent, except in specific situations. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. USA encourages you to read the information provided and familiarize yourself with FERPA. Signing the Rental Agreement gives USA permission to release information regarding student eligibility and housing rental account, to all residents signed on the Rental Agreement.

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Rent

Rent is due in advance, without billing or demand, on or before the first calendar day of each month. Rent charges for partial months are prorated on a daily basis. Payments received on the second day of the month are considered late. Special payment arrangements must be requested and approved, before the first day of the month, by the Accounting Department.

The Main Office foyer is open twenty-four (24) hours a day for your convenience. Residents may pay rent after hours by dropping a check in the After Hours Drop Box. Residents paying by cash or credit card must pay the cashier during business hours. Payments may also be made online.  A link to the online payment site can be found on the Rental Rates page.

Student Apartments has the right to increase the monthly rental rates during the term of the Rental Agreement with thirty (30) days written notice. Rental rates include utilities (natural gas, electricity, water/sewer, trash collection, and cable television). Residents are required to pay an additional fee for basic telephone service and high speed Internet access. An unexpected increase in utility rates may require a special off-cycle rent increase.

To promote prompt payments an On-Time Payer drawing is held each month. To qualify, your rental account must be paid in full, on or before, the first day of the month. Rent credits are applied to the winner's rental account.

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Renter's Insurance

The University of Utah and Student Apartments does not provide insurance for injury, loss of life, or loss, damage or theft of personal property. It is strongly recommended that residents purchase and maintain “renter's” insurance that provides coverage for personal liability and personal property. Brochures are available at the Main Office. Student Apartments does not endorse or support any specific insurance carriers.

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Repairs or Alterations

Residents are not permitted to make repairs or alterations to the apartment or its furnishings and/or premises. Repairs or alterations include but are not limited to: Installing locksets, deadbolts, pot hangers, large nail holes, wall anchors, water faucets, toilet modifications, shower heads, or putting foil/paper on walls, appliances, or cabinets.

Locksets and/or deadbolts are to be supplied and installed by Student Apartments. Residents will be charged for damages caused from the installation of a non-University keyed deadbolt.

Painting apartment walls or any other surface is prohibited. 

You will not be charged for up to twelve (12) small nail holes per room. Any drilled holes or large nail holes are considered alterations; they are not permitted and will result in charges.

Some apartments have vinyl tile floors. Residents may lay carpet over the floor; however the carpet may not be attached to the floor in any manner. Any damage to the vinyl floor tiles is expensive to repair.

Evaporative coolers (swamp coolers) are not allowed as they require a water source and present a humidity and water damage risk to property.

Removal or alteration of landscaping is prohibited.  Residents are not premitted to attach items to trees, buildings, structures or landscaping. Prohibited items include but are not limited to: hammocks, slack lines, or swings.

Residents will be responsible for all costs associated with repairing any damages or alterations.

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Resident Assistants

University Student Apartments is committed to building a strong community among our residents. Each court and tower has a Resident Assistant (RA) who provides new resident orientation, assists with ongoing resident issues and plans monthly activities for their court. The Resident Assistant's role is to be the residents' representative to Student Apartments and help residents and staff work together effectively. They are familiar with policies and procedures, and can help residents find resources at the University. Resident Assistants welcome resident ideas for programs and encourage resident involvement in planning and organizing activities for both adults and children.

Each spring, Resident Assistants are hired to serve one year terms which begin on June 1 and may be extended for a second year. RAs receive a rent reduction for their services.

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Resident Government

Resident Council is the official resident government representing the University Student Apartments Resident Association. Each year, the residents of University Student Apartments elect a Resident Council to represent the interests and concerns of the residents. Residents are encouraged to contribute to the character and direction of their community by participating in the resident government.

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Returned Checks

The University does not resubmit checks. If a check is returned to Student Apartments, a $20.00 service fee will be added to the resident's account (including, but not limited to, checks returned for stop-payments, insufficient funds, or refer-to-maker). If a resident has a second returned check, the resident will be required to make payments in cash only for the next twelve (12) months. A third returned check requires a resident to pay by cash only for the remainder of their residency. Residents must make cash payments in person to the cashier at the Main Office.

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Right of Entry

Student Apartments reserves the right for the following people to enter apartments without advance notice:

  • University personnel or agents to make improvements, repairs or to provide routine maintenance services.
  • University personnel to determine compliance with University Student Apartments and/or University policy.
  • University personnel conducting regular inspections of safety equipment.
  • University personnel to ensure that health, fire and safety regulations are maintained.
  • University personnel to perform a Pre-Move Out Inventory Inspection.
  • University personnel, law enforcement or fire personnel when there is reasonable cause to believe a resident's health or well being is in jeopardy.
  • Civil law enforcement officers in the performance of statutory duties and in accordance with legally defined procedures governing search and seizure.
  • Fire personnel in the performance of their duties.

Before entering an occupied apartment, personnel will knock on the door twice, wait for a reasonable time for resident to respond, and then knock again. If the door is not answered, personnel will open the door and announce their intent to enter the apartment.

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Roommates

Roommates are allowed to reside in Medical Plaza one and two-bedroom apartments. Student Apartments does not assign roommates or offer referrals. A roommate is considered a resident with all the rights, privileges, obligations, and responsibilities contained in this agreement. Roommates must be of the same gender and must meet student eligibility requirements.

An apartment is assigned to a primary resident based on the Waiting List section of the Resident Handbook. If the primary resident chooses to have a roommate, they must come to the Main Office with the prospective roommate. Before moving into an apartment a roommate must:

  • Submit an application
  • Pay the $25.00 non-refundable application fee
  • Be approved by Student Apartments
  • Sign a Rental Agreement

Student Apartments may cancel the rental agreement of a primary resident who allows a roommate to move in before they have completed this process. Student Apartments may cancel the Rental Agreement of a roommate or a primary resident separately or together for violations of the Rental Agreement.

Roommates and primary residents must inform each other of their moving plans. A roommate is required to submit an Intent to Vacate form to the Main Office at least thirty (30) days before moving out. All roommates must move out if the primary resident submits an Intent to Vacate form to the Main Office, unless a roommate is approved to become the primary resident of the apartment.

To become the primary resident, a roommate must submit a written request to the Main Office at least thirty (30) days before the primary resident's vacating date. Requests are subject to an approval process which includes but is not limited to:

  • The roommate must have lived in the apartment for at least six (6) months
  • The apartment rental account must have received no more than one (1) late fee during the previous six (6) months
  • The roommate must not currently be on housing eligibility probation
  • The roommate must not have previously been charged with cleaning or damages in excess of the security deposit

If a roommate is approved to become the primary resident, the modem and the security deposit for the apartment will be transferred into the name of the new primary resident.

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Security Deposits

Student Apartments charges residents a security deposit. Residents must pay the security deposit upon acceptance of apartment assignment. In the event the applicant cancels the apartment assignment before moving in, the security deposit and all amounts paid will be forfeited. Security deposits are held until the resident vacates the apartment. The security deposit will be refunded subject to the following deductions: cost to repair or replace damaged property; cost of preparing the unit to standards required to re-rent as outlined in the Vacating Procedures and herein made a binding part of the Rental Agreement; and/or unpaid rent and other financial obligations. If charges exceed the security deposit, the resident accepts the liability to pay the amount due to Student Apartments within thirty (30) days.

Residents are responsible for inspecting their apartment and completing the Condition Report upon move-in. Residents should turn in the Condition Report to their Resident Assistant at their orientation. The Maintenance Office will retain this report and use it to determine damage, loss or cleaning charges upon move out.

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Skateboards, Rollerskates, Rollerblades, Scooters, Hoverboards and Bicycles

Hoverboards are not allowed on University of Utah property including University Student Apartments.

Only residents of Student Apartments and guests are permitted to skateboard, rollerskate, rollerblade, scooter (non-motorized) or ride bicycles in and around Student Apartments' property. Persons using such equipment should exercise due care and reasonable caution to prevent injury to others, to self, or to property. Pedestrians have the right-of-way at all times. Equipment may only be used on pedestrian sidewalks, but cannot be ridden or used on any sidewalk where there is a posted sign prohibiting such activity.

Equipment cannot be ridden upon or used on any ramp, stairway, wall, bench, or other structure or facility, or over any landscaped area including, but not limited to, grass, shrubbery, or flower beds. Equipment cannot be ridden in any building. Equipment users will not engage in obstacle riding, or other acts or maneuvers, that may endanger the rider or others, or which may damage property.

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Smoking

“Smoking" means the use of any lighted or heated product in any form intended for inhaling, exhaling, burning, or heating; including the use of a cigar, cigarette, e-cigarette, pipe, or hookah.

Smoking is not allowed in any building managed by University Student Apartments. This policy includes the West Village, East Village, Medical Plaza towers and townhouses, and Fort Douglas houses and townhouses.

Smoking is not allowed in court common areas. Court common areas include balconies, stairwells, hallways, laundry rooms, community centers, mail boxes, garden plots, playground and picnic tables, and all areas within the perimeter of the court.

The Utah Clean Air Act prohibits smoking in public areas and within twenty-five (25) feet of any building entrance, window, or air intake area.

All smoking materials must be disposed of properly.

Student Apartments investigates all smoking complaints. Residents are responsible for ensuring that their visitors and guests abide by this policy.

Residents will be responsible for all cleaning and damages incurred to remove the smoke smell from their apartment or other apartments their smoking impacts.

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Snow Removal

Maintenance personnel will remove snow and ice from sidewalks and parking lots as soon as possible. Ice melting products and a snow shovel are provided in each Village laundry room. Residents must remove all personal items from sidewalks and parking lots during snow removal work. After heavy snowfall, it may be necessary for residents to move their vehicles from parking lots so that heavy snow accumulations can be removed. Maintenance will contact residents to coordinate these efforts.

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Solicitation and Sales

Door-to-door sales or solicitation of any kind, regardless of the purpose or nature of the sponsoring organization (except political and Resident Council campaigns) are prohibited. This does not refer to the delivery of products and services such as newspapers, milk, and diapers.

Apartments may not be used for commercial purposes. Residents, members of their family, friends, visitors or guests may not operate a business or other commercial activity from their apartment without prior written approval of the Director or his/her designee. Residents are prohibited from posting signs or other items on buildings or in common areas, except as authorized by Student Apartments.

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Storage

Small storage lockers are provided in Aspen apartment building laundry rooms and Medical Towers basement storage rooms.  All items stored in storage lockers should be in water tight containers.

Items stored inside apartments must not block electrical and mechanical access panels, vents and filters.  All access panels, vents and filters must have a thirty (30) inch clearance and be accessible at all times.

All balconies, landings, stairs, stairwells, grounds, parking lots, sidewalks, and other common areas must be kept free of obstructions.

Exterior window ledges or railings must not be used for decorations or storage.

Personal property stored outside of apartments must be registered and properly stored in designated storage areas when not in use. All property that is not registered and/or not properly stored is subject to removal and may be disposed of according to University Regulations, and applicable State law. Student Apartments is not responsible for lost or stolen personal property.

   Property Registration

The following items can be registered for storage in designated areas outside of apartments: bicycles, children’s outside toys, strollers, barbeque grills, folding chairs. New residents will be issued property permits by their Resident Assistant at their move in orientation.  For additional permits, residents should email apartments@usa.utah.edu with name, apartment and the number of additional permits needed.

   Designated Storage Areas Outside of Apartments

Bicycles must be stored in the East and West Village laundry rooms or on bike racks provided outside of buildings.

Barbeque grills in the East and West Villages must be stored in the enclosed outdoor laundry areas.

Children’s outside toys, strollers and folding chairs in the East and West Villages must be stored in laundry rooms.

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Subletting

The Rental Agreement is not assignable. Residents may not sublet or permit others to live in their apartment without prior written permission from Student Apartments. If approved, sublets are allowed for only one (1) academic semester.

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Sustainability

Residents are encouraged to practice good energy conservation.

  • Turn off lights when not in use.
  • Wash clothes only when you have a full load.
  • Turn thermostat completely off when the apartment is vacant, such as during the day, or when on vacation. Set winter thermostat temperatures to 60-65 degrees at night, 68 degrees during the day. In the summer, keep thermostats set to 78 degrees cooling.
  • Keep apartment doors and stairwell doors closed.
  • Put computers in hibernate or sleep mode, or turn them off when not in use.

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Swimming and Wading Pools

Swimming/wading pools cannot exceed twelve (12) inches in depth and six (6) feet in diameter and must be supervised by an adult at all times. Pools should not be set-up in playground areas or in areas that restrict the path of travel of pedestrians or maintenance vehicles. Pools must be emptied and properly stored when not in use or when not supervised. Pools should be stored in residents' apartments, outdoor laundry area or storage locker. The pool owner is liable for any injuries or damages.

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Telephone

The University Information Technology Office (UIT) provides telephone services to University Student Apartments.

Each apartment is equipped with one active telephone location.

Residents must supply their own telephone equipment.

For help with any campus provided telephone service problems, contact the Campus Help Desk at 801.581.4000. For additional information at University Student Apartments Voice & Data Services.

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Transfers

Residents may transfer from one apartment to another subject to an approval process which includes but is not limited to the following conditions:

  1. The resident must submit a transfer application and pay a non-refundable $25.00 application fee.
  2. The transfer request will be subject to the waiting list and occupancy policy.
  3. The resident must have lived at Student Apartments for at least six (6) months.
  4. The resident must have received no more than one (1) late fee during the previous six (6) months.
  5. The resident must meet the eligibility requirements and not currently be on housing eligibility probation.
  6. The resident has not transferred previously with cleaning and damages in excess of their original security deposit.

When a resident accepts a transfer assignment, their name will be removed from all waiting lists. Residents must pay any additional security deposit required for the new apartment. Residents are allowed three days to transfer and will be charged rent for both apartments for the three transfer days. The resident agrees to pay a penalty of up to $100.00 per day for any additional days used to transfer per the Failure to Vacate section of the Resident Handbook.

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Utilities

Student Apartments is not liable for damages including but not limited to, reduced rent, loss of food, restaurant expenses, damage to electronic equipment, or inconveniences resulting from the failure of any utility, telephone or Internet service.

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Vacating/Move Out Procedures

See the Cancellation of Rental Agreement section and the Vacating/Move Out Procedures.

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Visitors/Guests

Visitors that are not family will be limited to stays of 14 consecutive days within a six (6) month period.

Family, as defined by the Eligibility policy, can visit for extended periods of time.  Residents are required to notify the Main Office in writing of any change of occupants and fill out a new Emergency Card and Lock Out Key Card. The maximum number of occupants cannot exceed the policy outlined in Maximum Occupants per Apartment section of the Resident Handbook.   

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Waiting List

All applications are subject to review before acceptance. New and transfer applicants are placed on the same waiting list.

The approximate waiting period varies depending on the type and size of the apartment. Current wait list estimates are listed on the University Student Apartments website.

New applicants and transfers must accept the first apartment offered or be placed at the end of the waiting list. If an apartment assignment is accepted but canceled before move in, all amounts paid are forfeited.

Apartment assignments are generally made 3-4 weeks prior to the date the apartment is available for occupancy.  As a result, applicants are unable to see the actual apartment before accepting an apartment assignment.

To align with University Student Apartments’ mission, apartments will be assigned according to the following wait list priorities.

For Medical Plaza apartments, applications will be prioritized first by student status, then by application date.

1.  Graduate Students (Masters, Doctorate)

2.  Upper Division Students (Junior and Senior 60+ hours)

3.  Lower Division Students (Freshman and Sophomore 0-59 hours)

For Aspen and Cedar apartments and Medical Plaza Townhouses applications will be prioritized first by the following classifications, and then by application date.

1.  Student Family (Class standing not prioritized)

2.  Staff Family

3.  Single Graduate Student

4.  Single Staff

For Fort Douglas housing faculty/staff applicants receive first priority on the waiting list with student applicants given second priority.

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Waiver and Severability

Statements made by Student Apartments staff or agents before or after the signing of the Rental Agreement cannot waive the terms or conditions of it. If it is determined that some clause of this Resident Handbook or Rental Agreement is no longer valid, the other portions will be considered in force.

The premises rented to residents are a component of the housing operated by Student Apartments. Residents agree that they must comply with all current and future rules or regulations, requirements, and considerations contained in this Resident Handbook, in The University of Utah Regulations and any current and future publications or literature of Student Apartments or the University of Utah. They are by reference made a binding part of the Rental Agreement and this Resident Handbook.

In the event any provision of the Rental Agreement, Resident Handbook, or any pamphlet incorporated herein, conflicts with the rules and regulations of the University of Utah, as now constituted or shall be in the future duly promulgated, said rules and regulations shall prevail.

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Last Updated: 10/17/17