When will the buildings be locked down and can I get an additional access card?: As a reminder, beginning October 1, all Sunnyside residential buildings will be locked 24/7. Residents will need to carry their UCard, affiliate ID, or access card with them whenever they leave their apartment.
We understand that some residents may need to provide regular access to another person, such as a family member, caregiver, or nanny. Additional access cards are available for these situations.
Additional Access Cards
Additional access cards may be requested for:
- Minors age 14 and older who need regular access to Sunnyside
- Nannies or caregivers who regularly assist a resident
- Dog walkers, cleaners, or other individuals who need ongoing access to a resident’s apartment
- Approved family members or other guests who will be staying at Sunnyside for an extended period
- Medical personnel who live at Sunnyside and need building access but prefer not to carry their medical/work ID outside of work
Please note: Additional access cards are issued to a specific individual and may not be loaned or transferred to someone else.
How do I request an additional access card?
The process is simple:
- Come to the Sunnyside Main Office to complete an Access Card Request Form.
- The resident completes and signs the form, identifying the person who will receive the card.
- The individual receiving the card must come to the Main Office in person and present a valid photo ID.
- The access card will be issued to that individual only.
- A scanned copy of the completed Access Card Request Form will be saved to the resident’s Resident Portal account.
- When the card is no longer needed, it must be returned to the Sunnyside Main Office.
If an access card is lost, please report it to the Cashier or Main Office as soon as possible.
A few important things to know
- Additional access cards are intended for regular or ongoing access. They are not intended for occasional visitors or guests.
- Please do not share your access card with another person. Each card is assigned to a specific individual so that we can maintain accurate records of who has access to our buildings.
- If you have a minor age 14 or older, caregiver, nanny, dog walker, cleaner, approved extended-stay family member, or other individual who needs regular access, please contact us and we can help you determine whether an additional card is appropriate.
If you have questions about additional access cards or the October 1 building access changes, please contact us at info@apartments.utah.edu. We’re happy to help!
Thank you for your cooperation as we make this transition to 24/7 building access.
Building Access & Package Room Updates: Thank you to everyone who attended our July 9 meeting and asked thoughtful questions. We appreciate your feedback and are committed to making this transition as smooth as possible. Here are responses to several of the questions we received.
Where am I on the waiting list? Applicants may email the Assignments Coordinator (assignments@apartments.utah.edu) 30-45 days prior to their desired move-in date for an update. Read more about this at Waiting List.
Can I change my application? Changes or additions to any information on your application must be made in writing by emailing the Assignments Coordinator at assignments@apartments.utah.edu. Additions to apartment preferences will be effective on the date of your request.
I am a full time staff member of the University of Utah, can I live in family student housing? For information see Eligibility Requirements and Apartment Availability.
How long is the lease or rental contract? The rental agreement for family housing is a month-to-month contract. The rental agreement for Graduate housing is an academic term lease agreement. Read more about this at Cancellation of Rental Agreement.
How much notice do I have to give when moving out? Residents must submit an Intent to Vacate Form to the Main Office of Sunnyside Apartments at least 30 days before their intended vacate date. If Residents living in Graduate housing cancel their rental agreement before the end of the lease term they will also be responsible for an early termination fee equal to one month of rent.
Can I transfer to a different apartment? See Transfers
Can I pay my rent over the phone or on-line? We do not accept payments over the phone as there are security risks. However, residents can use Sunnyside Apartments online rent pay services found on the Resident Portal.
How do I report a maintenance problem? See Maintenance Information
Who do I call when the light in the stairwell, court, or parking lot is out? Community Assistants check these lights weekly. Please notify your Community Assistant.
Who do I contact for eligibility questions? Send questions via email to the Eligibility Coordinator at eligibility@apartments.utah.edu.
Can I have visitors stay with me in family housing? Non-family visitors can stay up to two (2) weeks in family housing. Read more about this at Visitors/Guests.
How many cars can I park at Sunnyside Apartments? Based on space availability, two (2) cars is the maximum. Read more about this at Parking Regulations.
Can my visitors park at Sunnyside Apartments? There are visitor stalls located throughout the East and West Villages. Visitor Passes may also be purchased from Commuter Services. Read more about this at Parking Regulations.
Can I have a pet? See Pets and Animals
How do I set up my cable TV or Internet? See Cable Television and Internet
Can I install my own carpet in the apartments? Carpet cannot be attached to the floor in any way i.e. glued, “peel and stick” tiles or tack strips. Read more about this at Repairs or Alterations.
Can I paint my apartment? Read about this at Repairs or Alterations.
What do I do if I lock myself out? See Lockouts
How do I get extra apartment, mailbox or laundry room keys? You may purchase extra keys by creating a maintenance request in the Resident Portal.
How much do the washer and dryers cost? Laundry services at Sunnyside Apartments are free for resident use.
Can I have a 220 volt dryer? See Laundry Facilities
What should I do if my neighbor is noisy late at night? Good neighbors respect the rights and privileges of others and recognize that apartment living requires each resident to be aware of how behavior in one apartment affects residents in other apartments. Read more about this in the Resident Handbook Community Living section.
Can I plant flowers or vegetables in my court? No planting is allowed except in assigned garden plot areas. Read more about this in the Resident Handbook in Garden Plots and Repairs or Alterations sections.
How do I find out about the campus shuttle services? Commuter Services has a shuttle route map and a shuttle tracker map online at Free Campus Shuttles.
How can I become a Resident Assistant? The hiring process begins in March and priority is given to residents residing in the area. Watch for emails and News and Views for information.
How do I reserve the community center? See the Community Centers section in the Resident Handbook
What schools are in the area? See Public Schools
Where is the nearest bank, grocery store, restaurant, park, post office, library? See Community Resources
