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FAQs


Where am I on the waiting list? Applicants may email the Assignments Coordinator (assignments@apartments.utah.edu) 30-45 days prior to their desired move-in date for an update. Read more about this at Waiting List.

Can I change my application? Changes or additions to any information on your application must be made in writing by emailing the Assignments Coordinator at assignments@apartments.utah.edu. Additions to apartment preferences will be effective on the date of your request.

I am a full time staff member of the University of Utah, can I live in family student housing?  Only specific job codes may be eligible for family student housing and receive second priority after all student families are accommodated. Graduate housing does not accommodate staff of any type.  For more information see Eligibility Requirements and Apartment Availability.

How long is the lease or rental contract? The rental agreement for family housing is a month-to-month contract.  The rental agreement for Graduate housing is an academic term lease agreement.  Read more about this at Cancellation of Rental Agreement.

How much notice do I have to give when moving out? Residents must submit an Intent to Vacate Form to the Main Office of Sunnyside Apartments at least 30 days before their intended vacate date.  If Residents living in Graduate housing cancel their rental agreement before the end of the lease term they will also be responsible for a fee equal to one month of rent.

Can I transfer to a different apartment? See Transfers

 Can I pay my rent over the phone or on-line? We do not accept payments over the phone as there are security risks. However, residents can use Sunnyside Apartments online rent pay services found on the Resident Portal.

How do I report a maintenance problem? See Maintenance Information

Who do I call when the light in the stairwell, court, or parking lot is out? Resident Assistants check these lights weekly. Please notify your Resident Assistant.

Who do I contact for eligibility questions? Send questions via email to the Eligibility Coordinator at eligibility@apartments.utah.edu.

Can I have visitors stay with me in family housing?  Non-family visitors can stay up to two (2) weeks in family housing. Read more about this at Visitors/Guests.

How many cars can I park at Sunnyside Apartments? Based on space availability, two (2) cars is the maximum. Read more about this at Parking Regulations.

Can my visitors park at Sunnyside Apartments? There are visitor stalls located throughout the East and West Villages.  Visitor Passes may also be purchased from Commuter Services.  Read more about this at Parking Regulations.

Can I have a pet? See Pets and Animals

How do I set up my cable TV or Internet? See Cable Television and Internet 

Can I install my own carpet in the apartments? Carpet cannot be attached to the floor in any way i.e. glued, “peel and stick” tiles or tack strips. Read more about this at Repairs or Alterations.

Can I paint my apartment? Read about this at Repairs or Alterations.

What do I do if I lock myself out? See Lockouts

How do I get extra apartment, mailbox or laundry room keys? You may purchase extra keys at the Maintenance Office. See map for location

How much do the washer and dryers cost? Laundry services at Sunnyside Apartments are free for resident use.

Can I have a 220 volt dryer? See Laundry Facilities

What should I do if my neighbor is noisy late at night? Good neighbors respect the rights and privileges of others and recognize that apartment living requires each resident to be aware of how behavior in one apartment affects residents in other apartments. Read more about this in the Resident Handbook Community Living section.

 Can I plant flowers or vegetables in my court?  No planting is allowed except in assigned garden plot areas. Read more about this in the Resident Handbook in Garden Plots and Repairs or Alterations sections.

How do I find out about the campus shuttle services? Commuter Services has a shuttle route map and a shuttle tracker map online at Free Campus Shuttles.

How can I become a Resident Assistant? The hiring process begins in March and priority is given to residents residing in the area. Watch for emails and News and Views for information.

How do I reserve the community center? See the Community Centers section in the Resident Handbook

What schools are in the area? See Public Schools

Where is the nearest bank, grocery store, restaurant, park, post office, library? See Community Resources

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Last Updated: 2/13/24