Updates

Frequently Asked Questions

Answers

• Q: I am a student or employee in the medical or dental field and have sensitive information associated with my UCard. Will building access be added to my UCard?

• If your University ID (UID) is associated with sensitive medical information, we will not add building access to your UCard. Instead, we will provide you with a separate building access card.
• We are currently developing a process to request and receive these cards before the October 1 implementation date. Additional information will be shared as soon as it is available.

• Q: Will residents be able to request package delivery directly to their apartment door?

• Once the new Package Room is fully implemented and operating smoothly, we will evaluate interest in offering a fee-based door delivery service.
• In the meantime, if you are unable to pick up a package yourself, you may authorize another person to pick it up on your behalf. Instructions for granting package pickup permission are included in the Package Room presentation and will continue to be shared as the new Package Room opens.

• Q: Can spouses and university affiliates use the Mobile UCard app?

• At this time, the Mobile UCard app is not available for spouses or university affiliates.
• We have shared this request with the UCard Office, and they are exploring whether this option may be available in the future. We will provide updates if anything changes.

• Q: Will the Package Room be open on Saturdays?

• We understand that additional pickup times would be helpful for many residents. We are currently exploring the possibility of opening the Package Room for a few hours on Saturday mornings to provide additional after-hours pickup opportunities.
• More information will be shared once a schedule has been finalized.

• Q: Will residents in Spruce 798 have access to the snack machine in Cottonwood 797 once the buildings are locked?

• Residents in Spruce will not have access to Cottonwood buildings.  As such, we requested a snack machine, and it will be installed on August 10 in the Spruce 798 lobby.